Terms of service | Stitchen

Effective date: 2026-10-05

These terms are an agreement between you and Stitchen LLC, a limited liability company organized under the laws of Utah ("Stitchen", "we" or "us"). They cover the website at stitchen.app and the tools on it, the Stitchen app, Stitchen accounts and, once they are offered, cloud sync and the pattern shop. These terms call all of that "the services".

The privacy policy explains what data the services use. Stitchen's own products, such as clean prints, Pro and the Stitchen Pass, aren't on sale yet. Before they are, we will publish purchase and refund terms on stitchen.app, and they will form part of these terms for anything you buy.

1. The short version

This summary is here to help you read the rest. If it and the full terms ever disagree, the full terms apply.

The website tools and the app keep your charts on your device. The one exception is a clean print, one you buy or one made with a print code, which sends the chart to our print server. Stitchen doesn't keep a copy of the chart (sections 3.1 and 4.2).
Back up your work. If your browser clears its storage, we can't bring your projects back.
Use patterns you made, bought or have permission to use. Editing your copy of a pattern doesn't give you the right to share or sell it.
Don't use the services to break the law or to harm the services or other people.
The services come as they are, and our liability is limited as far as the law allows.

2. Who can use the services

You must be at least 13 years old to use the services. If you are under 18, or under the age of majority where you live, a parent or guardian must agree to these terms for you.

If you use the services for an organization, you accept these terms for that organization and confirm that you have authority to do so.

3. The services

3.1 Website tools

The website at stitchen.app offers a pattern designer and stitch tracker, a fabric calculator and an OXS file checker. They run in your browser, and you can use them without an account or a payment. The designer also offers clean prints, which our print server makes without the watermark that free prints carry. Once clean prints are on sale, buying one will need an account and a payment.

If you have a print code, the designer can use it to make clean prints, with no watermark and no account, and so can the app in a browser or on a computer (section 3.2). The Android and iOS apps don't take print codes. To make each print, the designer or the app sends the chart's stitches, threads, title, author and copyright line to Stitchen's print server, which makes the PDF and doesn't keep the chart. The privacy policy says what we keep.

We may give a print code, for example to a teacher for a class. A code gives a set number of clean prints, in color, in black and white or both, and it works for anyone who has it. Each print made with a code uses one of its prints, however many pages it has, and printing again, even the same pattern, uses another. A code works until the date we give with it, or for 180 days from when we issue it if we give no date. We may add prints to a code. We may also withdraw a code at any time, for example if it is shared beyond the people we gave it to, and it then stops working at once. Prints left on a code that has ended or been withdrawn are lost. A code has no cash value, and it can't be refunded, exchanged or sold. Prints made with a code are for personal use, and section 5 applies to them.

3.2 The app

The Stitchen app runs in a browser at stitchen.app/app/ and as a preview for Windows. If we release it on other platforms, these terms cover those versions too. The app is a preview. Features can change, move or be removed, and some may not work as described.

3.3 Your work is stored on your device

The designer keeps your projects in your browser's storage. The app keeps its library in your browser's storage or, on Windows, in a folder on your computer. Stitchen has no copy of this data and can't recover it. Clearing browser data, using a private window, or losing or resetting your device can delete it. Download a backup of anything you want to keep.

3.4 Accounts

You can create an account in the app or on the website with an email address and a password. The website tools and the app work without one. You need one to list patterns in the pattern shop (section 3.6) and, once Stitchen's own products are on sale, to buy a clean print or any other of them.

If you create an account, give an email address that you can receive mail at, and keep your password private. You are responsible for what happens under your account. Tell us at support@stitchen.app if you think someone else has used it.

3.5 Cloud sync

Cloud sync isn't available yet. If we offer it, it will copy your charts and progress between your signed-in devices through our servers. Section 4.2 sets out the permission it needs from you. The Stitchen Pass, once it is on sale, will include 12 months of Cloud, which start the day Cloud opens, or the day you buy the pass if Cloud is already open.

3.6 Pattern shop

The pattern shop opens in stages. In the first stage it is a directory: designers list their patterns, and a listing's Buy button links to the designer's own shop elsewhere, where the designer sells the pattern under that shop's terms. Stitchen sells nothing in the directory. Designers who list patterns accept the designer agreement, which gives Stitchen the permission it needs to show their listings. The permissions in section 4.2 cover clean prints and cloud sync only.

When the shop starts selling patterns itself, separate buyer terms, a refund policy and license texts will apply alongside these terms, and we will publish them on stitchen.app before the first sale.

4. Your content

4.1 You keep your rights

"Your content" means the charts, projects, progress, photos, notes, thread lists and files you create or open with the services. You keep whatever rights you have in your content. Nothing in these terms transfers ownership of it to us.

4.2 The permissions clean prints and cloud sync need

The website tools and the app's local library send your content to us only when you buy or make a clean print, including one made with a print code. Apart from that, they need no permission from you.

When you buy or make a clean print, the designer or the app sends our print server the chart's stitches, threads, title, author and copyright line. You give Stitchen a worldwide, non-exclusive, royalty-free license to use them solely to make your PDF and send it to you, and to keep a fingerprint of the chart: for a print you bought, so that later prints of the same purchase can be checked against it, and for a print made with a print code, as the record of that print. The print server doesn't keep the chart. This license gives us no right to publish, sell or share your content, and no right to use it to train machine-learning models unless you separately agree.

Cloud sync needs a wider permission. If you turn it on, you give Stitchen a worldwide, non-exclusive, royalty-free license to store, copy, encrypt, transmit and back up your synced content, and to send it back to your devices, solely to run sync for you. This license gives us no right to publish, sell or share your content, and no right to use it to train machine-learning models unless you separately agree. It ends when you delete the synced content or your account, except for copies held in backups, which are deleted on the schedule in the privacy policy.

4.3 Content you bring in

You confirm that you have the rights needed for content you bring into the services, including images you convert into charts and patterns you import.

5. Designers' rights

Cross-stitch designers earn a living from their charts. The services make a chart easy to edit and export, so these rules apply to every pattern you didn't make yourself.

Use patterns you bought, made, or have the designer's permission to use, and follow the designer's license.
You may edit your own copy of a pattern for your own stitching. Changing threads, fixing a misread symbol and resizing are all fine.
Editing a pattern doesn't give you the right to share, sell or publish it, or any OXS file, backup or printout made from it. Only the designer's license can give you that right.
Don't remove or change a designer's name, copyright notice or license on a chart, a printed pattern or an exported file, and don't present someone else's design as your own.
Convert only images you have the right to use, such as your own photos or artwork you have licensed. A chart made from someone else's picture can infringe their copyright.
The OXS file checker and the app's pattern import read files. They don't tell you whether you may share one.

The designer saves what you enter in the Author and "Copyright / permission" fields with the chart. It writes both into OXS files it exports, prints both on the thread key page, and prints the copyright line under the chart.

If you believe something on the services infringes your work, see section 9.

6. Acceptable use

When you use the services, don't:

break the law, or infringe anyone's copyright, trademark or other rights;
send malware, or anything meant to damage or disrupt the services or other users' devices;
try to get into accounts, systems or data that aren't yours;
overload the services, or probe or test their security without our written permission (report security problems to security@stitchen.app);
create accounts or call our servers with bots or scripts, other than through the Stitchen app or the website at stitchen.app;
copy, sell, rent or sublicense the services, or present them inside another website;
reverse engineer the app or our server software, except where the law gives you that right;
impersonate anyone, or give false account details.

7. Stitchen's software and names

Stitchen owns the services, including the software, the website and the Stitchen name and logo. As long as you follow these terms, we give you a personal, non-exclusive, non-transferable, revocable license to use the services. Third-party software and fonts in the services come under their own licenses, which are supplied with them.

Thread brand names, such as DMC, Anchor and Madeira, are trademarks of their owners. Stitchen uses them only to identify threads and is not affiliated with or endorsed by those companies.

8. Estimates and imports

The services give you approximations. Check them before you rely on them.

Screen colors approximate real floss. Compare them with your thread before you buy.
Fabric sizes and skein counts are estimates. Check them before you cut fabric or buy thread.
A pattern import can misread a chart's size, symbols or threads. Check the result against the original pattern before you stitch from it.

9. Copyright complaints

We respond to copyright notices that meet the Digital Millennium Copyright Act (17 U.S.C. 512).

9.1 Sending a notice

If you believe material on the services infringes your copyright, send our designated agent a written notice that includes:

your physical or electronic signature;
the copyrighted work you say is infringed;
the material you say infringes it, with enough detail for us to find it;
your name, mailing address, telephone number and email address;
a statement that you believe in good faith that the use is not authorized by the copyright owner, its agent or the law;
a statement that the information in the notice is accurate and, under penalty of perjury, that you are the copyright owner or authorized to act for the owner.

Designated agent:

You can also send the notice with the form at stitchen.app/report.html. Choose "A page copies work I own (a copyright notice)".

9.2 Counter-notices

If we remove your material after a notice and you believe that was a mistake, you can send our agent a counter-notice that includes:

your physical or electronic signature;
the material that was removed and where it appeared before removal;
a statement, under penalty of perjury, that you believe in good faith that the material was removed because of a mistake or misidentification;
your name, address and telephone number, and a statement that you consent to the jurisdiction of the federal district court for the judicial district where your address is (or, if your address is outside the United States, any judicial district in which Stitchen may be found), and that you will accept service of process from the person who sent the original notice or that person's agent.

You can also send the counter-notice with the form at stitchen.app/report.html. Choose "You removed my listing by mistake (a counter notice)".

We will forward the counter-notice to the person who sent the original notice. Unless that person tells us they have filed a court action, we will restore the material between 10 and 14 business days after we receive the counter-notice.

9.3 False claims and repeat infringers

A notice or counter-notice that knowingly misrepresents the facts can make the sender liable for damages (17 U.S.C. 512(f)). In appropriate circumstances, we close the accounts of users who repeatedly infringe.

10. Purchases

Stitchen's own products aren't on sale yet. When they are, the purchase and refund terms we publish then will apply to them. Patterns sold in the pattern shop will come under the shop's own buyer terms instead (section 3.6). A purchase made through an app store is also subject to that store's terms.

11. Feedback

If you send us ideas or suggestions about the services, we may use them without paying you or owing you anything. This doesn't give us any rights in your content.

12. Other companies' services

The services can link to other websites, and you may get the app through an app store. Those sites and stores are run by other companies under their own terms, and we aren't responsible for them.

13. Changes to the services

We may change, suspend or stop any part of the services. We may suspend a service without notice when that is needed to protect the services, their users or the public.

If we permanently stop a service that holds your content or your purchases on our servers, such as cloud sync or a library of patterns you bought, we will give you at least 90 days' notice by email and in the app, and a way to download all of it before it ends. If we stop something you paid for, the purchase and refund terms that applied when you bought it say what happens.

14. Ending these terms

You can stop using the services at any time. To close your account, choose Delete account in the app or Delete my account on your account page at stitchen.app, or email support@stitchen.app from the address on the account. The privacy policy explains what we delete and when.

We may suspend or close your account if you seriously or repeatedly break these terms, if the law requires it, or if your use puts the services or other people at risk. We will tell you why unless the law or a security concern stops us.

Sections 4.3, 5, 7, 8, 11 and 15 to 20 continue to apply after these terms end.

15. Disclaimers

To the fullest extent the law allows, the services are provided "as is" and "as available", without warranties of any kind, express or implied, including implied warranties of merchantability, fitness for a particular purpose, title and non-infringement. We do not warrant that the services will be uninterrupted, error-free or secure, that imports, color matches or estimates will be accurate, or that data stored on your device or with us will not be lost.

Some jurisdictions don't allow certain warranties to be excluded, so some of this section may not apply to you.

16. Limitation of liability

To the fullest extent the law allows, Stitchen is not liable for any indirect, incidental, special, consequential or punitive damages, or for any loss of data, profits, revenue or goodwill, arising out of or relating to the services or these terms, even if we were told such damages were possible.

To the fullest extent the law allows, Stitchen's total liability for all claims arising out of or relating to the services or these terms is limited to the greater of the amount you paid us in the 12 months before the claim arose and $100.

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that the law does not allow to be limited. If you are a consumer in the EU or the UK, you keep the protections that your local law gives you and that a contract cannot take away.

17. Indemnity

If you use the services for business purposes, you will indemnify Stitchen against third-party claims, and the costs of defending them, to the extent they arise from content you brought into the services or from your breach of these terms.

18. Governing law and disputes

These terms are governed by the laws of Utah, without regard to its conflict-of-laws rules. Before either of us starts a legal claim, the one bringing it must send the other a written notice that describes the claim and what would resolve it, to support@stitchen.app for us or to the email address on your account for you, and then allow 30 days to settle it. This step doesn't apply to small claims. Any claim that isn't resolved that way will be brought in the state or federal courts located in Davis County, Utah, and you and Stitchen consent to their jurisdiction. Either of us may instead bring an individual claim in small claims court where it qualifies.

If you are a consumer in the EU or the UK, you may also bring proceedings in the courts where you live, and the mandatory consumer protections of your country still apply.

19. Changes to these terms

We will post any change to these terms here and update the effective date. If a change materially reduces your rights, we will give at least 30 days' notice before it takes effect, by email if you have an account and on stitchen.app. If you keep using the services after the change takes effect, the new terms apply to you. If you don't agree, stop using the services and close your account. A change never takes away anything you have already paid for.

20. General

These terms, the privacy policy, the purchase and refund terms for anything you bought and, if you list patterns in the pattern shop, the designer agreement, are the whole agreement between you and Stitchen about the services. If a court finds part of these terms unenforceable, the rest stays in effect. If we don't enforce a term, we haven't waived it.

Nobody other than you and Stitchen can enforce these terms.

We aren't responsible for a delay or failure caused by events outside our reasonable control, such as a natural disaster, a war, or an outage of the internet or of our hosting provider. This doesn't reduce any refund you are owed.

You may not use the services in breach of US export controls or sanctions, or if you are on a US government list of restricted parties.

You agree that we can give you notices, receipts and these terms electronically.

California residents can reach the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210.

You may not transfer these terms or your account without our written consent. We may transfer these terms to a company that takes over the services, but only if it agrees to honor them, including anything you have paid for.

We send notices to the email address on your account, or post them on stitchen.app if you have no account. Send notices to us at support@stitchen.app or 317 E 830 S, Farmington, UT 84025.

21. Contact

Stitchen LLC
317 E 830 S, Farmington, UT 84025
support@stitchen.app

Stitchen terms of service